{"id":30438,"date":"2026-03-05T19:09:56","date_gmt":"2026-03-05T19:09:56","guid":{"rendered":"https:\/\/u-feelgreat.com\/return-and-exchange-policy\/"},"modified":"2026-10-03T03:53:17","modified_gmt":"2026-10-03T03:53:17","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/u-feelgreat.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\n<section class=\"refund-policy-merchant\">\n    <div class=\"ps-container\">\n        \n        <div class=\"ps-body\">\n            <p class=\"ps-lead-text\">\n At Feel Great, your satisfaction with your health journey is our top priority. We provide a transparent and fair return and exchange policy for customers in the United Arab Emirates and all Gulf countries, in accordance with consumer protection laws.\n            <\/p>\n\n            <div class=\"ps-section\">\n                <h2>1. Return and Exchange Period<\/h2>\n                <p>You may request a return or exchange within 14 days of receiving your order, provided the product is in its original condition. <\/p>\n            <\/div>\n\n            <div class=\"ps-section highlight-box\">\n                <h2>2. Conditions for Returning Dietary Supplements<\/h2>\n                <p>Due to the nature of our health products (Unimate &#038; Balance), the following conditions must be met to ensure safety: <\/p>\n                <ul class=\"ps-list\">\n                    <li>The product must be unopened and in its original packaging, with the plastic wrapping intact.<\/li>\n                    <li>The packaging must be undamaged, and the product must not have been improperly stored, such as exposed to high temperatures.<\/li>\n                    <li>Include the original purchase invoice or the order number sent to you by email.<\/li>\n                <\/ul>\n            <\/div>\n\n            <div class=\"ps-section\">\n                <h2>3. Items That Cannot Be Returned<\/h2>\n                <p>In accordance with public health standards, we cannot accept returns in the following cases: <\/p>\n                <ul class=\"ps-list\">\n                    <li>Packages that have been opened or whose safety seal has been tampered with.<\/li>\n                    <li>Products damaged by the customer\u2019s improper use or storage.<\/li>\n                    <li>Orders received more than 14 days ago.<\/li>\n                <\/ul>\n            <\/div>\n\n            <div class=\"ps-section\">\n                <h2>4. Refund Process<\/h2>\n                <p>Once we receive and inspect the returned product, we will email you to confirm whether your request has been approved or rejected: <\/p>\n                <ul class=\"ps-list\">\n                    <li>If approved: The refund will be issued to the original payment method (credit card, Mada, etc.) within 7 to 14 business days. <\/li>\n                    <li>Shipping fees: The customer pays return shipping costs unless the product was damaged or sent incorrectly by us.<\/li>\n                <\/ul>\n            <\/div>\n\n            <div class=\"ps-section\">\n                <h2>5. Damaged or Incorrect Products<\/h2>\n                <p>If you receive a damaged product or an item different from what you ordered, please contact us immediately, within 48 hours, so we can arrange a free replacement at no additional cost. <\/p>\n            <\/div>\n\n           <div class=\"ps-footer-contact\">\n    <h3>Start a Return<\/h3>\n    <p>To request a return, please contact our customer service team through the following official channels: <\/p>\n    \n    <div class=\"contact-cards\">\n        <div class=\"c-card\">\n            <div class=\"icon\">\ud83d\udce7<\/div>\n            <a href=\"mailto:info@u-feelgreat.com\">Email: info@u-feelgreat.com<\/a>\n        <\/div>\n\n        <div class=\"c-card\">\n            <div class=\"icon\">\ud83d\udcde<\/div>\n            <a href=\"https:\/\/wa.me\/971505735085\" target=\"_blank\" dir=\"ltr\">WhatsApp \/ Call: +971 50 573 5085<\/a>\n        <\/div>\n\n        <div class=\"c-card location\">\n            <div class=\"icon\">\ud83c\udde6\ud83c\uddea<\/div>\n            <strong>United Arab Emirates<\/strong>\n            <p>Ajman Free Zone C1 Building, B.C. 1301249, Ajman Free Zone, Ajman, United Arab Emirates. Makani Number: 4442612254.<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n            \n            <p class=\"ps-date\">Return policy last updated: September 27, 2026 <\/p>\n        <\/div>\n    <\/div>\n<\/section>\n\n<style>\n.refund-policy-merchant {\n    --p-blue: #005282; \n    --a-orange: #f7a600; \n    --bg-gray: #f9fafb;\n    --txt: #374151;\n    \n    direction: rtl;\n    background-color: #ffffff;\n    padding: 20px 0;\n    font-family: inherit;\n    line-height: 1.8;\n    color: var(--txt);\n}\n\n.ps-container {\n    max-width:1600px;\n    margin: 0 auto;\n    padding: 0 15px;\n}\n\n.ps-lead-text {\n    font-size: clamp(1.1rem, 2.5vw, 1.25rem);\n    color: var(--p-blue);\n    margin-bottom: 40px;\n    font-weight: 500;\n}\n\n.ps-section {\n    margin-bottom: 45px;\n}\n\n.ps-section h2 {\n    color: var(--p-blue);\n    font-size: clamp(1.3rem, 3vw, 1.5rem);\n    margin-bottom: 18px;\n    border-right: 4px solid var(--a-orange);\n    padding-right: 15px;\n}\n\n.ps-list {\n    list-style: none;\n    padding-right: 10px;\n}\n\n.ps-list li {\n    position: relative;\n    padding-right: 30px;\n    margin-bottom: 10px;\n}\n\n.ps-list li::before {\n    content: \"\u21ba\";\n    position: absolute;\n    right: 0;\n    color: var(--a-orange);\n    font-weight: bold;\n}\n\n.highlight-box {\n    background: var(--bg-gray);\n    padding: 30px;\n    border: 1px solid #e5e7eb;\n    border-radius: 12px;\n}\n\n\/* \u062a\u0646\u0633\u064a\u0642 \u0642\u0633\u0645 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0645\u0648\u062d\u062f *\/\n.ps-footer-contact {\n    background: var(--p-blue);\n    color: white;\n    padding: 35px;\n    border-radius: 15px;\n    margin-top: 50px;\n}\n\n.ps-footer-contact h3 {\n    color: var(--a-orange);\n    margin-bottom: 15px;\n    font-size: 1.3rem;\n}\n\n.contact-cards {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));\n    gap: 15px;\n    margin-top: 25px;\n}\n\n.c-card {\n    background: rgba(255, 255, 255, 0.1);\n    padding: 15px;\n    border-radius: 12px;\n    text-align: center;\n    border: 1px solid rgba(255, 255, 255, 0.1);\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n}\n\n.c-card p {\n    margin: 5px 0 0;\n    font-size: 0.85rem;\n    line-height: 1.4;\n    color: #e5e7eb;\n}\n\n.c-card strong {\n    font-size: 0.95rem;\n    color: var(--a-orange);\n    margin-bottom: 5px;\n}\n\n@media (max-width: 768px) {\n    .contact-cards {\n        grid-template-columns: repeat(2, 1fr); \/* \u0628\u0637\u0627\u0642\u062a\u064a\u0646 \u0641\u064a \u0643\u0644 \u0635\u0641 \u0639\u0644\u0649 \u0627\u0644\u062a\u0627\u0628\u0644\u062a *\/\n    }\n}\n\n@media (max-width: 480px) {\n    .contact-cards {\n        grid-template-columns: 1fr; \/* \u0628\u0637\u0627\u0642\u0629 \u0648\u0627\u062d\u062f\u0629 \u0641\u064a \u0627\u0644\u0635\u0641 \u0639\u0644\u0649 \u0627\u0644\u062c\u0648\u0627\u0644 *\/\n    }\n}\n.c-card a {\n    color: #fff;\n    text-decoration: none;\n    font-size: 0.95rem;\n}\n\n.c-card span[dir=\"ltr\"] {\n    display: inline-block;\n    direction: ltr;\n    unicode-bidi: embed;\n    color: #fff;\n    font-weight: 500;\n}\n\n.ps-date {\n    margin-top: 30px;\n    font-size: 0.85rem;\n    color: #9ca3af;\n    text-align: center;\n}\n\n@media (max-width: 640px) {\n    .ps-section h2 { font-size: 1.2rem; }\n    .contact-cards { grid-template-columns: 1fr; }\n}\n<\/style>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Feel Great, your satisfaction with your health journey is our top priority. We provide a transparent and fair return<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30438","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/pages\/30438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/comments?post=30438"}],"version-history":[{"count":1,"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/pages\/30438\/revisions"}],"predecessor-version":[{"id":30439,"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/pages\/30438\/revisions\/30439"}],"wp:attachment":[{"href":"https:\/\/u-feelgreat.com\/en\/wp-json\/wp\/v2\/media?parent=30438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}