Return and Exchange Policy
At Feel Great, your satisfaction with your health journey is our top priority. We provide a transparent and fair return and exchange policy for customers in the United Arab Emirates and all Gulf countries, in accordance with consumer protection laws.
1. Return and Exchange Period
You may request a return or exchange within 14 days of receiving your order, provided the product is in its original condition.
2. Conditions for Returning Dietary Supplements
Due to the nature of our health products (Unimate & Balance), the following conditions must be met to ensure safety:
- The product must be unopened and in its original packaging, with the plastic wrapping intact.
- The packaging must be undamaged, and the product must not have been improperly stored, such as exposed to high temperatures.
- Include the original purchase invoice or the order number sent to you by email.
3. Items That Cannot Be Returned
In accordance with public health standards, we cannot accept returns in the following cases:
- Packages that have been opened or whose safety seal has been tampered with.
- Products damaged by the customer’s improper use or storage.
- Orders received more than 14 days ago.
4. Refund Process
Once we receive and inspect the returned product, we will email you to confirm whether your request has been approved or rejected:
- If approved: The refund will be issued to the original payment method (credit card, Mada, etc.) within 7 to 14 business days.
- Shipping fees: The customer pays return shipping costs unless the product was damaged or sent incorrectly by us.
5. Damaged or Incorrect Products
If you receive a damaged product or an item different from what you ordered, please contact us immediately, within 48 hours, so we can arrange a free replacement at no additional cost.
Return policy last updated: September 27, 2026
